******** Steps Taken

I tried to check my balance using my bank card only to get a receipt indicating that my card was reported ******. Upon further investigation, I discovered that my very spiteful partner who is still my partner by the way, went to the bank, retrieved a statement of my account, which I know is *******. He went there with a story saying monies was transferred from his account to mine **********ly and based on that he was able to get a statement of my account. However, when you look at my account anyone will see that over the years he has been sending me monies all the time. What really upsets me is that he could get a statement of my account just like that. No police case number , no police warrant no legal documentation needed. Also I was not notified at all yet I get sent the newsletters each month! I have lost a lot of monies due to my account being closed and faced so much humiliation because my account was made public just like that. I take this quite serious and wish to take it up with the banking ombudsman and may even take it to the papers! The service is despicable and there is absolutely no client confidentiality and clearly it means nothing for Capitec to breach the agreements and act in an unprofessional manner. My family, my children and new born baby are the ones who has had to suffer the most and we have had to struggle just to get by each day. The impact of the banks actions by just closing my account without notifying me has been severe yet its not as if Capitec cares or has any empathy towards myself or my family. I know its protocol that someone will contact me once they have seen this complaint and I know all that is going to happen is an apology which will nit even be meant.... How about helping me so that we are able to have food on our table, after all its because of the banks actions that my kids and I had to suffer... guess that is a wild dream and will never happen, never the less, I can assure you, I will take this further.