******** ENRICHMENT

I was transferring money to my moms account and i mistakenly wrote one wrong number and the money went to someone else that is using the same bank which is a capitec client . i immediately called head office of capitec for assistance , they said they cannot assist me i must go to police station to make an affidavit . i went to police station and made the affidavit after that i went to the branch in Giyani , they told me they cannot assist me as the head office is supposed to freeze the money from the account which i transferred to. i called the number i transferred the money to , capitec client and i asked her to resend me the money and she said she did not show me a gun to transfer the money , it seems like capitec are promoting theft and ***** because i am a loyal client , have been using the account for more than 7 years and i was satisfied , until this happened. the worse part is that my money was transfered to their own clients account yet they could not even assist me even when i showed them their clients contact details .. i am very disappointed and i think they promote ****s , ***** , theft within the bank , and their also promoting that ,if i receive money from someone that was not meant for me , done by error i must also use it and just keep quiet without fear of any consequences or penalties. the money i had transferred was for my mom , which is a monthly allowance for food as she is not working and i am a breadwinner and,its sad that i had to lose that money to their own client. i am thinking of changing banks as capitec does not care about their loyal clients my money and funds are in jeopardy and not safe . i hope someone from capitec can assist me and get me my refund