Unknown transactions!

I am extremely annoyed by your service and inexperienced consultants that lack empathy and provide poor customer service. Today was the worst where your consultant Emily was arrogant and useless. I wasted my time trying log a dispute for 2 unknown transactions which ar recurring! She wasted my time requesting for screenshot only to tell me a load bull**** an not log a dispute as per my request. I will display all her responses across all social media pages and also send them to your CEO and CIO Andrew Baker. I went as far as engaging the merchant that deducted money off my account and lodged a dispute with them as Capitec failed me! Train your stuff!!! We can't trust you with our money and you give us such appalling service. Lelethu assisted me with the same last month with no hurdles, this time I wasted my time with the stupid Emily!