NP
Nomvuyiso P

1 reviews | Active since May 2017

10 Jun 2021, 12:07

Unknown transaction

On Tuesday the 8th of June am sitting at home I heard a beep for a message notification when I checked it’s a Capitec Bank notification reporting a transaction from my account ,my card is with me and I don’t know anything about it ,am home in isolation because of the Covid case at my work place I couldn’t go to the bank but I wrote an email to their Client Care to my surprise it’s Thursday today the 10th I have not heard anything from Capitec,I had to send all my money to my sister so she can withdraw it for me as a result am closing that account,here is the transaction that am referring to Capitec: Purchase -R203.01 from SAVINGS ACCOUNT; Ref STATICTRACK.COM +*** CY; Avail R??? 08-Jun. Info ***

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Replies (1)
Capitec Bank
Capitec Bank's reply10 Jun 2021, 14:39
Official
 Good day Nomvuyiso
 
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank