SD
Siphiwe D
1 reviews | Active since Jun 2009
20 Oct 2017, 13:05
Unknown transaction
Was hugely surprised to find out that a transaction is unknown when i called the Capitec Bank Call Center. A transaction of a R1000.00 was debited on the 1st of September 2017 by "Realliance ********** ********** 170901naedo Dr ********** 306" on my savings account but the bank doesn't know the company that debited.
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Replies (2)
Capitec Bank's replyOfficial
02 Nov 2017, 09:21Good day
Please accept our sincere apologies for the delay as we have experienced some technical difficulties.
I acknowledge your posting, and have referred it to Nicole Valentine for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply02 Nov 2017, 09:21
Official
Good day
Please accept our sincere apologies for the delay as we have experienced some technical difficulties.
I acknowledge your posting, and have referred it to Nicole Valentine for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
09 Nov 2017, 10:07Hi Mr Dube
Thank you for bringing your matter to our attention and giving us an opportunity to address your service enquiry.
As per our telephone discussion with the 3rd party, written feedback will soonest be provided from the 3rd party and any further enquiry they are more then happy to assist you.
I trust you find our assistance in order and please feel free to contact me for further assistance, pertaining to your matter.
Kind regards
Donorique (Complaint Management)
Best regards,
Capitec Bank's reply09 Nov 2017, 10:07
Official
Hi Mr Dube
Thank you for bringing your matter to our attention and giving us an opportunity to address your service enquiry.
As per our telephone discussion with the 3rd party, written feedback will soonest be provided from the 3rd party and any further enquiry they are more then happy to assist you.
I trust you find our assistance in order and please feel free to contact me for further assistance, pertaining to your matter.
Kind regards
Donorique (Complaint Management)
Best regards,