Unknown purchases on my account
I have had an amount deducted from my account I know nothing about that. It first went off in April for an amount of R30 and again last week for about R28 but I ignored it, now this morning again an amount of R192 is deducted and it is shown as a purchase with reference: zumastar.com What's annoying is that I don't even get notifications for this *******, I only notice this when I go to the app....I need an explanation for this now
Regards Tshepo Makwala ***
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Replies (2)
Capitec Bank's replyOfficial
24 Jun 2019, 09:30I acknowledge your posting, and have referred it to Kim Simons for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply24 Jun 2019, 09:30
Official
I acknowledge your posting, and have referred it to Kim Simons for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
25 Jul 2019, 10:45Good day Tshepo
I trust that your issue is now resolved. I was unfortunately not able to contact you directly.
Should you have any further queries, please do not hesitate to contact me.
Kind regardsComplaint ManagementCapitec Bank
I trust that your issue is now resolved. I was unfortunately not able to contact you directly.
Should you have any further queries, please do not hesitate to contact me.
Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply25 Jul 2019, 10:45
Official
Good day Tshepo
I trust that your issue is now resolved. I was unfortunately not able to contact you directly.
Should you have any further queries, please do not hesitate to contact me.
Kind regardsComplaint ManagementCapitec Bank
I trust that your issue is now resolved. I was unfortunately not able to contact you directly.
Should you have any further queries, please do not hesitate to contact me.
Kind regardsComplaint ManagementCapitec Bank