nM
nkosingiphile M

1 reviews | Active since Jul 2016

09 Sept 2023, 16:05

Unknown petrol purchase on my account

On Thursday(07/09/2023) morning around 2 am i received a bank notification sms that a petrol purchase of R200 has been done on my account using my bank card at Total Garage, Southgate pmb. That puzzled me because it was ealy in the morning,at home sleeping and the card was with me in my bag. When i called the bank in the morning i was told to go to total garage and ask for a refund, there was a glitched that happened on Saturday the 2nd of September 2023 when i was filling petrol, I was double charged. However when i went to total garage, Southgate PMB they disputed the transaction, they say its not showing on their side. Now where is my money, because i want it! what happened to it,? please investigate!

0
Replies (3)
Capitec Bank
Capitec Bank's reply09 Sept 2023, 16:15
Official
Good day Nkosingiphile  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply09 Sept 2023, 16:18
Official
Good day Nkosingiphile  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
nM
nkosingiphile M's update12 Sept 2023, 10:21
Reviewer Update
I haven't gotten help.

Capitec please reverse my money back, i feel helpless.

The merchant (Total Garage,Southgate) is refusing to refund me, however you guys have evidence that i was double charged.