MV
Matshidiso V
1 reviews | Active since Aug 2020
02 Aug 2020, 19:56
Unknown payment reversal
Dear capitec bank
Yesterday (01 August 2020) i received an sms as follows:"Capitec: Pre Authorisation -R1770.18 from SAVINGS ACCOUNT; Ref tastemediapayments *** GB; Avail R226.86; 01-Aug. Info ***" around past 09:00 am of which i know nothing about. And i called that number a lady answered and she was very nice and she said that she will transfer my details to another department and the will call me she even gave me the reference. I just wish the capitec bank will make it sooner because as it is i do not have food, im currently in school. I need that money back please is from NSFAS FOOD Allowance.
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Replies (2)
Capitec Bank's replyOfficial
03 Aug 2020, 09:50I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply03 Aug 2020, 09:50
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
13 Aug 2020, 11:21Good day Ms Masilela As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply13 Aug 2020, 11:21
Official
Good day Ms Masilela As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank