Unknown online purchase reversal *****ing an poor citizen sassa srd money

This is not the first time if been out of SA justcto get back home and noticing less than a quarter of the money left in my bank account just to release there is unknown online card purchases made on my card obviously without me knowing. Previous situation I had before with the same issue and way less money they did not resolve neither get back to me and didn't reverse the transactions and I didn't get an cent back of my money, now it's the same thing and money got ****** from me.

Do I really need to follow the same process and wait for the 7 day "investigation" that never happens, andvin the meantime they have blocked my card, I have to go to the branch and pay R80 for new card. The money paid into my account is Sassa SRD fund payouts for 4months becuase with the pandemic I'm jobless and now the last hope for survival and guest what somehow I got ****** by or via the bank. An Year ago I had the same issue with Amazon and I'm still waiting an year later for the reversal. I'm begging you Capitec on my knees, nevermind that I do need this money reversed amd to reflect iny bank account as it should be in the first place and eithin 3 to 5 days my previous experiences I didn't even get an call, email or an cent of my money back. This time though the amount is way bigger and it's Sassa money meaning I'm already jobless and not surviving and now they took my last money for food and they wint replace or do anything about it. Please Capitec this is not fair genuine.

This was apparently a purchase not a debit order,which is even more disturbing.As the SMS notification came around 4am,when I was still asleep.The reference is Microsoft 365 H....I am 100% sure that I did not make any online purchase at all.

Please if you know a quicker way of fixing this and you k