Unknown debit order

I called capitec bank on the 10th December 2019 to dispute a debit order of R585.66 which came off my account.The consultant who assisted my advised that the card should be stopped which was done.Furthemore the consultant advised that the bank will investigate and i will get feedback after 8 days.13 days later there's still no feedback from capitec bank.I feel so helpless as i do not know what happened to my money.