unjustifiable process to retrieve wrongly transfered funds.

Capitec has been unwilling to assist my mother in retrieving her fund back from one of their accounts. My mom meant to send me me R2200 on the 5th of August but sent it to a wrong person. She only realised this on Tuesday. We went into a branch and the told us we would need to get a lawyer involved to get the person's details and then open a case against them since their recall has failed. Its funny the person's number is not available but they were able to access the fund. And how much the cost of a lawyer? so she would end up incurring even more costs in order to