Unjust Fund Withholding and Poor Customer Service

I am extremely frustrated with the service I have received from Capitec. My daughter transferred funds into my account, which Capitec flagged as *****ulent and subsequently withheld. Despite my numerous attempts to resolve this issue, I have encountered a series of problems:

Inadequate Support: Calls to the call center have been unhelpful, with no clear answers provided. Additional Steps Required: I had to go to the police station to make an affidavit confirming my awareness of the funds, and my daughter had to visit the bank in person. Lack of Response: Despite sending emails to the ***** Department, I have received no substantial response. As of now, I have been without access to my funds for three days, and the lack of proper support and communication has been extremely distressing. I urgently need my funds released and a clear explanation for the handling of this situation.

This experience has been deeply disappointing, and I hope that Capitec will take immediate action to rectify this matter.