UC
Ursula C
1 reviews | Active since Jun 2011
03 Feb 2025, 14:31
Unitelligent agents
As of January 2025 according to online banking I have no transactions but when you check on the app there are transactions. Spend 3 days online on WhatsApp with the "agents" who have absolutely NO CLUE even with screenshots about what you are talking about. I request they email me the transactions in CSV format, they send me a PDF file and then tell me to Google what a CSV file is when I tell them they have sent me the incorrect format. Capitec you have gone to dogs, every month there is an issue either with the personal or business banking, you are just a revamped version of the circus that is the banking environment
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Capitec Bank's replyOfficial
03 Feb 2025, 14:36Good day Ursula,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply03 Feb 2025, 14:36
Official
Good day Ursula,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.