HP
Henry P
1 reviews | Active since Oct 2014
16 Nov 2018, 12:55
Uninformed/untrained personel
Put my savings account on hold because they could not reach me. I went into the branch to correct the situation, was advised that they have to phone me and I could not be helped inside the branch. After 2 weeks of not receiving a phone call, I phoned them. Just to be informed that I need to go into a branch to unfreeze.
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Replies (1)
Capitec Bank's replyOfficial
16 Nov 2018, 14:09I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply16 Nov 2018, 14:09
Official
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank