Uninformed ***** Team

So I went in to the bank to report an an authorised debit and my card number was changed and I received a new card, the following day the same merchant debited my new card. I asked Capitec employee Thina Mbobosi why was my money taken after I reported and I questioned her saying that money is not safe with Capitec and that the merchant could debit again. She was rude and didn’t answer me or assure me money is Safe, she is part of the ***** team. I called client care and they told me about unenrolling my card. Imagine someone who is part of the ***** team is not well versed about unenrolling a card to protect clients funds. Thina Mbobosi needs training on how to speak to clients and actually listening to clients please review the recordings you will be shocked.