MS
Marthinus S

1 reviews | Active since Sept 2016

23 Sept 2016, 10:59

Unimpressed Banking Client

<p>Good Day</p> <p> </p> <p>I have moved to Capitec Bank after I started a loan with them. I used to work on an Underground Mining project and the pay was very good which enabled me to make a loan by Capitec for a big amount. In the beginning there was no issues, then amounts start going of and they say its for a previous amount by the credit facility which was not deducted ,which is their problem and not mine, and I left it. Then I got retrenced and am currently earning 3 times smaller than my previous pay. I went in to Capitec and told them to reduce the amount which they did, but only for 3 months as I wanted to try and get back on the mine which I did not. I went to Capitec yesterday and asked why money is being deducted and why I recieved 3 sms's thanking me for paying my credit facility which was not used even. I phoned and they told me that my facility had an outstanding amount and that it was rectified and the amount didnt stay the same when i kept phoning in. I told them I get my pay on the 30st of every month and now they want to deduct for the 25th and they started deducting on 22-September stating that the 25th falls on the Sunday. They refuse to reduce my payment stating I went in to late, but then the new pay date changed from 25th to 30th? I told them if they take that amount I will not be able to pay my rent nor my car and I was requested to come back on Monday after the full amount has been taken and then request a payback for which I will then reflect in arrears. Please can anyone give advice on this.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Sept 2016, 11:48
Official

I acknowledge your posting, and have referred it to Azalea Muller for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank