1 reviews | Active since Jan 2016

19 Apr 2016, 08:33

unhelpfull service

capitec have now responded by saying they cannot reimburse me because my pin was compromised how can it be compromised if i didnt show it to anyone same atm that swallowed the card is where my cash was with drawn so basically they waited for my girlfriend to key in the pin before my card was swallowed now whos fault is that .so capitec is saying their machines can get tampered with then you come along and get de*****ed and theres nothing they can do to help .even if its at a capitec atm right outside their branch where you would consider home.but no ,its not their fault .thank you very much capitec rather receive my salary,save and bank somewhere else i heard other banks offer reimbur*****ts in such cases. im just fed up with this bank 4000 rand gone just like that<br>

0
Replies (1)
Capitec Bank
Capitec Bank's reply19 Apr 2016, 15:09
Official
Hello tshepo657,

I acknowledge your posting, and have referred it to Jennine Seholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank