Unhelpful staff

I have been a client of Capitec for a couple of years now, and never have I had any issues with the bank. This month however I had issues getting into the app trying to make amendments to recurring payment loaded on my account as the amounts have changed. I had no success getting into the app, subsequently the payments went off. After going to Jean Crossing branch to request assistance, the advisor just pulled up her shoulders and stated that she cold try and log the issue, but she doubts that anything will be done about it. A client being penalized for the bank app not working?? Very unhelpful advisor.. Making me think to change banks.