Unhelpful staff

<p>My husband made a deposit at the Athlone branch on Monday, he confirmed the amount the teller and did not double check the slip. Yesterday we discovered that the deposit was R1000 less than what he had deposited. He went immediately back to the bank and they confirmed that the money was in the drop safe and had to wait for G4 to collect in order for them to check the deposited amount. I personbally called and spoke to Insaaf this morning, who informed me that the branch manager is on leave and she was the assistant manager. I explained to her and she confirmed that she was aware of this and had spoken to my husband. When asked if the cannot check their camera sitauted at the teller, I was informed that they do not have a camera in the bank. The G4 came to the bank and then my husband was told that the money was not there but had left. They would need to send an email to I have no idea who but only then can they confirm exactley how much money was in the deposit bag.</p> <p> </p> <p>I called their national call centre and was informed by a very helpful lady that I can indded log a complaint however I have to contact the bank and request a turn around time for response to the email sent. I have been trying for the past 2 hours to get hold of the bank but the number is busy.</p> <p> </p> <p>So my issue is this, in this day and age what bank does not have a camera? How is this even possible? So if the teller made an honest mistake, I would fully understand but if it was ****** what then? Who is the bank going to believe, what proof do they have that the teller did in fact make a mistake or maybe even pocketed the R1000? <br /><br /></p> <p>This is money that we have saved as we are not fortunate enough to have a cash flow that we can overlook this. I demand that we get some answers, how can your staff be so non chalant about this. Does your staff even know what they are doing? </p> <p> </p> <p> </p>