Unhelpful consultants

So this is the 2nd month now that this aedo Debit Order Description NPNETWRK deducts from my account when I went into the bank to enquire who these people are I was just told that is am aedo and they can't do anything about it.

I'm not happy about with the answer I received from the consultant and neither am I happy that my bank is just allowing people to debit my account all willy nilly. I've even tried to Google this company so I could contact them myself however nothing comes up.

Is it not easier for the bank to get the contact of this company as they see beyond the description which shows on our app and bank statement.

I'm really very unhappy that I cannot be helped but my own bank which I've been with since 2015