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Stephanie E

1 reviews | Active since Aug 2024

03 Aug 2024, 10:47

Unhelpful Bank regarding opening an account.

I went to open a bank account yesterday and I was told that I couldn't open it as my details were registered on my mom's profile from an account that she opened years ago. How come Capitec is the only bank that won't let me open an account? I now don't want to open an account and My mom wants to close hers but she is now told that I have to go with her to close that one account I don't understand how you clearly don't understand that people live in different provinces and even sometimes different countries. It's not right that I had to struggle but I will now not open an account with you guys

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Replies (4)
Capitec Bank
Capitec Bank's reply03 Aug 2024, 11:08
Official
Good day Stephanie Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
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Stephanie E's update03 Aug 2024, 11:16
Reviewer Update
My mother (Samantha H) already wrote a complaint yesterday and no one even responded on here to her. How come Capitec can't open an account for me because of an account my mother opened when I was around 12. I am now 21.
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Stephanie E's update03 Aug 2024, 11:17
Reviewer Update
And the account she opened has not been in use for many many years.
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Stephanie E's update03 Aug 2024, 11:18
Reviewer Update
If anyone should be contacted it's my mother. As I don't want to be contacted. I won't ever bank with you guys.