Unhelpful bank

<p>I went into a capitec branch this morning to get some assistance as im struggling to pay my installment as its a bit to high for me to pay as my husband no longer works and I have to pay all the bills moving forward.</p> <p> </p> <p>I only havve 2 installments left of like R1333 each at this moment this is alot for me to pay. so i read online that they have a payment resheduling thing that you can lower your monthly installments and increase the months that you pay.</p> <p> </p> <p>i went into the branch and they told me that they need to call there credit and collection teams witch they did the lady that assisted me was super helpfull she called the credit and collection team but they told her they cannot help me they have to debit my account first after that they can see what they can do.</p> <p> </p> <p>i explained to her that this will not help me as i wont be able to pay my rent and if i cannot pay my rent i dont have a place to stay.</p> <p> </p> <p>she told me that she told them that i could hear the whole conversation. i explained to her that if they debt the whole installment i wont be able to pay my rent as i wont have enough money i wont even be able to put food on the table for my family and they couldnt care less.</p> <p> </p> <p>its sad though as they dont know peoples circumstance they just do there jobs and thats it. i though capitec was a peoples back and i was very happy with my bank untill today. once i finished this installments i will be changing my bank. </p> <p> </p> <p>this is the worst service ever honestly to go and ask for help and someone refuses to help you i went into the branch in good faith as i didnt want to stop my payments i just wanted to manage it as it was to much at the moment for me as i dont have another income and i dont earn alot of money and they refuse to help me.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>now i have to sit at work and worry how im going to pay my rent where am i going to find a place to stay how to i come home and tell my family that we wont have anything to eet because i dont have money.</p> <p> </p> <p>Thank you capitec for the worst service.</p>