Unhelpful and unprofessional

I legally represent a client who's account has been frozen. Notwithstanding that he has tried for three years to sort this out, not being able to access his funds, he has duly appointed me to act on his behalf by way of special power of attorney. Despite this, Capitec empowers a call centre chat agent, in this case Silindile Mchunu to deprive my client of his constitutional right to be legally represented, and merely directs him to the call centre again. It is disgusting that the matter is not even given a second thought, or at least escalated to management or legal for consideration, but the "kick-to-touch" approach, the way of the least resistance is followed. This is not client service- this is exactly the opposite. Very unhelpful and unprofessional.