Unhelpful and uninformed staff

<p>My wife want to open an account at Capitec, so she called the East rand Mall branch to find out how much is the service fees and what she need to open the account. So we got the documents and drive through to open her account. As we got there, the staff said they need my ID document too as the residence is in my name and they don't accept drivers licence. So we drove all the way back to get my ID and when we got back they could not help us because they were off line. Yesterday my wife stop at the Capitec in Aston Manor and they said all the documents is correct and that I, her husband, must just sign the declaration. So this morning she went there with all the signed documents to open an account. Now the have an issue because the Ekuruleni statement shows my adress with the complex name first and the street name second and on the form she filled in shows the street name first and the complex name second. They refused to help her because of that. This type of behaviour is totally unacceptable and I request an explanation to why you are waisting peoples time where your bussiness is to help people and I need a written appology to my wife.</p>