Unhelpful and disinterested
<p>I tried to open a Capitec bank account this morning at the Nigel branch. Their system could not verify my finger prints and I was sent with a letter to Home Affairs for verification. Two hours later Home Affairs sends me back with a written verification confirmation. Capitec refuses to accept it and I'm told I can't open an account. Nigel branch is obviously not in need of any new client's and customer service is non existent. I will not recommend this bank to anyone.</p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Lorraine
I regret to learn of the problems you’ve had with opening up as account as well as for the manner in which your request was dealt with. Please accept my sincere apology for any inconvenience caused.
I have sent you an SMS's as alternative method of communication as a result of not being able to reach you on your mobile number. May you please contact me urgently at your earliest convenience.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Lorraine
I regret to learn of the problems you’ve had with opening up as account as well as for the manner in which your request was dealt with. Please accept my sincere apology for any inconvenience caused.
I have sent you an SMS's as alternative method of communication as a result of not being able to reach you on your mobile number. May you please contact me urgently at your earliest convenience.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Lorraine
I would like to assure you that we do not want to treat our potential clients in any way that might make them feel unimportant or to give the impression that we do not care about them. I do apologise for the inconvenience and frustration this matter might have caused you.·
Thank you for bringing this matter to our attention. We will take the necessary remedial actions to address the service that was rendered to you.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Lorraine
I would like to assure you that we do not want to treat our potential clients in any way that might make them feel unimportant or to give the impression that we do not care about them. I do apologise for the inconvenience and frustration this matter might have caused you.·
Thank you for bringing this matter to our attention. We will take the necessary remedial actions to address the service that was rendered to you.
Adwena Williams
Complaint Officer
Capitec Bank