Unhelpful agents Candice and Leane

A *****ulent debit went off my account and when reporting. Leane and Candice (supposed manager) both imp**** that i was party to the transaction, they never once read and understood the query. Candice had one solution recomending i complain. Expecting clients to jump though hoops when they were not part of the transaction and being so unhelpful is a poor reflection on the bank