Unhelpful

So I called in to request a reversal as money was debited from my account and was not from my salary, so I explained to her that I no longer get paid on the date given so I need she was not willing to help me, instead she told me to go to the bank with proof I explained to her that i dont have time i can email the required documents, for a paperless company i dont understand why they need documents. She doesn't care about client retention. I even told her to check my bank statement to check my salary and where this money came from, that money is meant to carry me till paydate and if you are debiting this money it means I won't be able to go work and I wont be to pay capitec