Unhappy with the Capitec service

Hello peter. on 15/10/2021 my salary was taken away from my account by unknown person, i called Capitec immediately to notify them. They promised to investigate but up until today 29th of October I still have not recovered my funds I was only told that the funds were transferred to another Capitec account then transferred again to Standard bank. I did everything i was told to do, the opening of a ***** case and affidavit. My incident reference number is 872 351 47