Unhappy with the Capitec forensic department

Can capitec please contact me with my pending Query, I would not like to be assisted by these forensic administrators: Edward Mohajane, Olona Sotondoshe, Akhona and Reobatse. Capitec does not want to refund my money after they reversed it from the wrong recipient's account, now what are they waiting for? The bottom line is that's my money, I produced the affidavit and case number and was already informed that I will be charged R7 for when the transaction will be reversed to the rightful owner which is myself. Now every morning I get different emails from different forensic admin's. What is exactly happening here? I'm tired of being interviewed, please stop sending me emails if I wont reach the end result of getting my money. Kindly contact me when you are ready to let me know when I will get the R1500.