Unhappy with service

I am not satisfied with Capitec Banks service at all. Our money was ****** from our bank account and up to now the ***** department did not get any of our money back nor let us know what is going on. I am also very unhappy with the fact that the access facility we have has also been ****** but we have to pay back R1600 a month which we can't afford. I sent many emails to ask the bank to help us sort this out as well but up to now no one assisted us in this matter. I am strongly considering it to go to another bank because nothing was solved up to now and it happened almost a month ago