Unhappy with query reference ***

I have been getting the worst service ever from Capitec.

No one contact you to even give you interim feedback. I need to be the one that constantly follows up with them.

On Good Friday (29 March) I noticed two identical transactions that took place at exactly the same time from the same place. I called the call centre immediately when I saw this. Firstly the lady that assisted me, assured me that she would block my card to prevent any further ******** transactions while they investigated and that I would need to go to my nearest branch to get a new card.

A few days later, I went to the branch and upon arrival I was told that my card had never been blocked. She had to call the call centre from the branch to follow up.

She assured me that the matter would be resolved within 7 working days. We were even counting the days together as there were public holidays in between.

Until today, I have not gotten a resolution.

Everytiime I call, I am told something new. A few days ago I called and was told that the matter was with your ***** department. Today I called again and I was told that the matter is still with the card disputes department. What exactly is happening there? The one hand doesn't seem to know what the other hand is doing.