Unhappy with how Capitec Bank resolve their client issues

Me and a friend used to selling voucher for the punters and we stopped. So 1 punter sent money to my account, reached out to my friend and got the voucher and she then reported my account as *****/**** for what reason I don't know, so they froze my account. I went to Capitec Bank told my story, they asked me to bring affidavit, proof of payment and I.D., I did it been over a week now I still can't get access my account and no response from Capitec Bank.