Unhappy with capitec service I got after being ****med

I am so disappointed to capitec Bank Kolonnade branch they couldn't help me as a Client. I have been ****med through telephone banking, it was on the 22 may 2020 when I went to withdraw money for taxi fair then the atm it says no funds available I went inside the Kolonnade branch to find out what is going on it's where I found out that I've been ****med and my fone as well was heckled as well for the past two days, I thought maybe it's MTN network problem not knowing that all my money was gone but we made follow up with capitec Bank they said my money will be paid after 5-7 working day but nothing happened I went again on the 3rd June still nothing and again I went on the 10 June they told me that I reported late and they can't help me any more and they said they have been trying to get hold of me my fone was off because they were calling the number that it's been he ked and it's not working I even changed the number with them so that they can fone and update me they didn't. I am so very disappointed with capitec and their ***** department they are not professional. My cell number is is *** and ***