Unhappy with Capitec Insurance Department.

I would like to formally raise a dispute regarding my rejected claim. It is very disappointing that Capitec allowed me to insure extended family members—both from my side and my wife’s side—yet, at the time of claiming, I am now being told that these individuals are considered “far from me.” I do not accept this rejection, as I strongly believe that Capitec should not allow clients to add members to their policy if the bank knows beforehand that such claims will not be honoured. Since marrying my wife, I have lived with and supported this child. We made a joint decision to insure him, especially after his mother passed away, so that we could assist and ensure he was covered in the event of any tragedy. My reasons for disputing the rejection are as follows: • Capitec allowed me to add Thubelihle to my policy from the beginning. If there was an issue of no insurable interest, this should have been communicated at the point of adding him. • I made every effort to fami****ize myself with Capitec’s policy terms, and at no point did I come across the term “No Insurable Interest.” Had this been clearly mentioned or explained, I would have made an alternative decision early on. I therefore request that this matter be reviewed again, as I believe the rejection is unfair and does not take into account the circumstances in which this child became a part of my household and my responsibility.