NM
Nomonde M

1 reviews | Active since Apr 2021

24 Apr 2021, 12:40

Unhappy with Capitec Bank

I was doing well with Capitec until they introduce their new App. We understand that upgrades makes life a little easier but they are not cost effective. The app require more space or delete some files in your phone. Or have a certain type of phone wich the old app did not require. Other banks you go to websites and do internetbanking if you do not have app. They consider people that cannot afford. I have to move to another bank because i did not see myself in the que just to make transfers and deposit epecially with the pendemic. You really made my life easier with your app. But im not going to buy a new phone just to stay with you. Next time you introduce new app consider people that cannot afford the specification your app requires. Id rather pay more interests and be comfortable with a bank that makes my life easier. Im not happy now about the inconvienance i have to move my salary and deposits to bank that can make my life easier.

0
Replies (1)
Capitec Bank
Capitec Bank's reply24 Apr 2021, 12:58
Official
Good day Nomonde

We acknowledge receipt of your query and have assigned your matter to a designated official. 

You will receive further contact within the next business day. 

Kind regards 

Capitec Bank