SN
Sehola N
1 reviews | Active since May 2026
13 May 2026, 18:10
Unhappy with Capitec
Today we went to capitec branch in vereeniging to submit a funeral claim. We submitted everything that they needed, after an SMS got into my sister's phone saying they've received a claim with the reference number. Now the latest sms is saying, they'll update us on the 2nd of June 2026 for our claim. We're burying this coming Saturday.. What must we do because we hoped to receive a payout so that we can burry
Helpful (0)
Replies (7)0
Replies (7)
Capitec Bank's replyOfficial
13 May 2026, 18:49I’m really sorry to hear about your situation and the stress you’re going through during such a difficult time.
Kindly contact Client Care directly so we can urgently assist you, check the status of your claim, and escalate the matter for faster assistance.
You can reach us on
Call: ***or
WhatsApp: ***
Once you contact us, we’ll do our best to prioritise and support you during this time.
Capitec Bank's reply13 May 2026, 18:49
Official
I’m really sorry to hear about your situation and the stress you’re going through during such a difficult time.
Kindly contact Client Care directly so we can urgently assist you, check the status of your claim, and escalate the matter for faster assistance.
You can reach us on
Call: ***or
WhatsApp: ***
Once you contact us, we’ll do our best to prioritise and support you during this time.
Capitec Bank's replyOfficial
13 May 2026, 18:58Is there anything else I can assist you with today?
Capitec Bank's reply13 May 2026, 18:58
Official
Is there anything else I can assist you with today?
SN
Sehola N's updateReviewer Update
13 May 2026, 19:10Yes please, just to have a clue on when are we receiving the payout because everything is on hold now... There's only two days left for funeral
SN
Sehola N's update13 May 2026, 19:10
Reviewer Update
Yes please, just to have a clue on when are we receiving the payout because everything is on hold now... There's only two days left for funeral
Capitec Bank's replyOfficial
13 May 2026, 19:21As there’s been no response I’ll go ahead and close our chat now😔
In future you can and you’re welcome to call us directly through the Capitec app the call is completely free😊
Its been a pleasure assisting you today. Thank you for chatting with Capitec Bank - we're always here when you need us. Have a fantastic day❤️!
Capitec Bank's reply13 May 2026, 19:21
Official
As there’s been no response I’ll go ahead and close our chat now😔
In future you can and you’re welcome to call us directly through the Capitec app the call is completely free😊
Its been a pleasure assisting you today. Thank you for chatting with Capitec Bank - we're always here when you need us. Have a fantastic day❤️!
SN
Sehola N's updateReviewer Update
15 May 2026, 08:53But yesterday we went to the branch again and asked why did we submit two claims and only one was paid. And the consultant sent an email to relevant department and promised that the claimant will get a call within minutes which she didn't get. Please help🙏 we burying tomorrow
SN
Sehola N's update15 May 2026, 08:53
Reviewer Update
But yesterday we went to the branch again and asked why did we submit two claims and only one was paid. And the consultant sent an email to relevant department and promised that the claimant will get a call within minutes which she didn't get. Please help🙏 we burying tomorrow
SN
Sehola N's updateReviewer Update
15 May 2026, 08:57And honestly speaking, the lady called Dibuseng in voortrekker branch in Vereeniging was so kind and helpful. She was also confused of why was it only one claim that was paid instead of two? Ooh please sort this matter out... We're in your mercy right now🙏
SN
Sehola N's update15 May 2026, 08:57
Reviewer Update
And honestly speaking, the lady called Dibuseng in voortrekker branch in Vereeniging was so kind and helpful. She was also confused of why was it only one claim that was paid instead of two? Ooh please sort this matter out... We're in your mercy right now🙏
SN
Sehola N's updateReviewer Update
15 May 2026, 18:07Thank you capitec for attending to my complaint. I just want to say I appreciate every effort you took to help us in this difficult situation, may it not be to me only but please, to others that are in a similar situation as mine. Again, thank you
SN
Sehola N's update15 May 2026, 18:07
Reviewer Update
Thank you capitec for attending to my complaint. I just want to say I appreciate every effort you took to help us in this difficult situation, may it not be to me only but please, to others that are in a similar situation as mine. Again, thank you