RK
Refilwe K
1 reviews | Active since Jan 2024
20 Jan 2024, 20:45
Unhappy with Capetic bank and thier call centre
i accidentally bought airtime worth of R910 today 20 January 2024 when i had intended to buy R10 airtime using my Capitec App. I called both Capitec and MTN for assistance and you both referred me to the other one for assistance. But none of you both were interested in resolving my matter or giving an alternative solutions. I am quite unhappy and unsatisfied as R910 is a lot of money to lose on airtime!
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Replies (2)
Capitec Bank's replyOfficial
21 Jan 2024, 09:00Good day Refilwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply21 Jan 2024, 09:00
Official
Good day Refilwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
RK
Refilwe K's updateReviewer Update
07 Feb 2024, 21:07It is the 7th of February and I am yet to receive a call or message from Capetic.
RK
Refilwe K's update07 Feb 2024, 21:07
Reviewer Update
It is the 7th of February and I am yet to receive a call or message from Capetic.