Unhappy service

I Mrs P. Pillay client from capitec bank is outrageous by my report place by them,I put my bank card at a atm and my card was swallowed in before I could put in my pin,I then file a report and capitec expect me to wait 5 days before investigation,am a unhappy client which rely on the money which was taken of my account,I feel its unprofessional in which they handle my situation