lK
lucille K
1 reviews | Active since Nov 2019
18 Dec 2020, 08:46
Unhappy R50 deduction made but no Airtime received
I sent the following email to capitec. Very unhappy customer. Not the firts time that this happened
Good day
Kindly assist. I purchaced R50 airtime yesterday on 17Dec and still have not received my airtime.
I received a notification that my airtime will either be topped up or refunded within 24 hours. Why do you deduct the money if you cannot supply the airtime? In case of emergency i dont need airtime in 24 hours I need it ASAP.
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Capitec Bank's replyOfficial
18 Dec 2020, 11:18Good day Lucille
We acknowledge receipt of your query and have assigned your matter to a designated official.
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply18 Dec 2020, 11:18
Official
Good day Lucille
We acknowledge receipt of your query and have assigned your matter to a designated official.
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank