Unhappy loyal clients with Capitec very disappointed

I am extremely disappointed with Capitec handling of my account.

I am a nanny and receive my salary every first or second of the month. The person who pays my salary had her account temporarily blocked due to suspected *****. Because she is the one who makes payments into my account, Capitec then decided to also block my account, even though my funds are purely salary-related.

Capitec as since unblocked the employer’s account, yet my account and funds remain blocked. When I visited the Curry branch today, I was informed that I must submit proof of payment to ABSA . I do not understand why I am required to submit documents to absa when capitec is the bank that blocked my account, and no clear explanation has been provided.

I have visited the bank twice, but to date no one has given me a valid or direct reason for blocking my account. I find this unacceptable, especially as I have been a loyal captiec customer for over 10 years.

This situation has caused me severe stress and financial hardship. With Christmas only a few days away, I have not been able to buy groceries or Christmas clothes for my children because I cannot access my own salary. I urgently need this matter resolved as soon as possible. Case number ***1