Unhappy loyal client

I'm really unhappy with capitec my account has been blocked for a week now for something I don't know my life is now on hold cos of this I can't go to work my child can't go to school cos I didn't pay transport this is their hight of it all we don't even have food cos someone transferred money in my account by mistake and claim it's ***** worst of it all cos of 590 and 328 it shows that capitec has become weak how can someone transfer money by mistake and claim its ***** I'm not happy at all please open my account and let me leave this bank I hope if u don't have capitec you don't open one soon this bank robs us