UnHappy Desperate for Help Client

Good morning, Trust, you all are doing well, i would like to bring it under yours attention, im been on Capitec Bank for long period, I have been taken out a funeral plane for myself and my family members, for few years i have been, paying my policy, i did not have access, with my old number, but i was by the burgundy branch, and capitec, did not inform me about the collapse of the account, and then i have to loose all the money of the premiums, and i have to reopen a new policy and also, i was paying now for more then a year the funeral policy for my family and now, that i have a n ***** case, against my account, tha t was been place on a block from FNB, and as i have mentioned to them, there's money in my account why dont they do and use that money, now, im been ****med now, my policy will collapse and i do have all the information. and also ware millions times my the branches and the telephone to be in contact and the cases is been laid by email, and now, becuase, they do not have another way to pay my policy, they want my policy to collapse again, and after it not my problem but capitec, problem that they do not have another account details for the client to keep their policy up to day, what will not happen to all my moneys i did paid in over the year,

I want Capitec to reimburse me with all my moneys, as a single mother that is been taking care of a lot of siblings, with my little salary, i am in need of all my moneys, thats been taken by Capitec and let me go find another company that will take my family and my fees to be paid in, with out any remorse

I THINK A STOP HAVE TO BE MADE BY CAPITEC, THAT IS ALWAYS TAKING THEIR CLIENTS POLICY MONYE AND THEN NOTHING IS BEEN DONE BY IT, THEY WILL JUST SAY, YOUR POLICY IS COLLAPSE AND THE CLEINT HAVE TO ACCEPT IT AND THEN ALL THE MONIES THATS BEEN PAID THIS FAR MUS T BE LOSE