KB
Kyle B
1 reviews | Active since Nov 2020
24 Nov 2020, 09:27
Unhappy Customer
I have been struggling for days to get my credit card settlement letter from capitec emails from service recovery and ccs enquiries still nothing been on the phone holding for more than an hour. I have an incident number and nobody answers on *** and ***. Very poor service. I need my issue resolved today.
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Capitec Bank's replyOfficial
24 Nov 2020, 12:49Good day
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply24 Nov 2020, 12:49
Official
Good day
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank