TP
Tracy P
1 reviews | Active since Jul 2019
15 Feb 2020, 11:11
Unhappy customer
I'm not happy, my card works swiping, works at till points... Works inside Capitec... But not at ATM They tell me, I have to pay for replacement The teller or counter help was very helpful, but the head office or customer service initiative was poor to say the least. I don't see why I should pay for what is clearly a technical fault
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Replies (2)
Capitec Bank's replyOfficial
17 Feb 2020, 11:38Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2020, 11:38
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
17 Feb 2020, 14:45Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply17 Feb 2020, 14:45
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank