Unhappy customer

I'm really confused about capitec now it's the second time I received money from someone and I get no notification and their agents aren't making sense...the money is not reflecting in my account their banks are always full with long lines and I have to waste my airtime calling and they aren't even making sense I'm even scared of asking people to send me money because suddenly funds just disappear been using this bank from 2010 but now I need to change