Unhappy Customer

Dear Capitec Customer Support,

I am once again forced to raise my concerns because my Capitec account was stopped without any prior notification, call, SMS, or email informing me that my account had been flagged. This lack of communication is unacceptable, especially considering that I have been struggling with this issue since 2021.

I have previously submitted multiple complaints on HelloPeter – starting in March 2024 and again leaving two reviews in December 2024 – which came before the ones I've been making via Capitec WhatsApp line and Facebook throughout 2023 but to this day, I have not received a clear explanation for why my account was closed or flagged in the first place. Instead, I have been sent from branch to branch, asked for different documents each time, and left without any official reference number or case update to track progress and I can't even get my bank statement so I can challenge whoever you claim they did this in Court.

At this point, I no longer wish to visit any branch because I have already been to several Capitec branches multiple times with no resolution or assistance. I just want my money released so that I can withdraw it and move to a better bank that values transparency and proper customer service.

I believe I deserve a direct and honest explanation:

-Why was my account stopped?

-Why was I never contacted or informed of this decision because I only heard about it while trying to withdraw money at an ATM?

-What exact steps are needed to release my funds without me wasting more time going from branch to branch?

If this matter is not resolved urgently, I will have no choice but to escalate it to the Banking Ombudsman and the National Credit Regulator (NCR) for further investigation. This situation has already dragged on for far too long, and I expect a clear plan of action from Capitec within the shortest possible time.

Sincerely, Sandile Arnold Ngubane Unhappy Customer