TC
Tess C
1 reviews | Active since Apr 2017
06 Feb 2023, 15:13
Unhappy customer
I have called Capitec bank numerous times to sort out an issue that was created by one of their consultants and no one called me back to rectify this issue.
On the 1st of November, I called in to change my payment date from the 28th to the last day of the month and the consultant moved my payment date 1 month later which lead to them not debiting my account and now they keep calling me to make payment like I am the one that caused the issue. They don't even respond to emails.
This bank has lost my trust and I am thinking of taking my business elsewhere.
Helpful (0)
Replies (8)0
Replies (8)
Capitec Bank's replyOfficial
06 Feb 2023, 15:32Good day Tess
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply06 Feb 2023, 15:32
Official
Good day Tess
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
TC
Tess C's updateReviewer Update
07 Feb 2023, 15:36Wow, and I am still awaiting for someone to contact me.
You never debit my account correctly and now I must be the one to follow up and bear the inconvenience of this nonsense.
You never debit my account correctly and now I must be the one to follow up and bear the inconvenience of this nonsense.
TC
Tess C's update07 Feb 2023, 15:36
Reviewer Update
Wow, and I am still awaiting for someone to contact me.
You never debit my account correctly and now I must be the one to follow up and bear the inconvenience of this nonsense.
You never debit my account correctly and now I must be the one to follow up and bear the inconvenience of this nonsense.
TC
Tess C's updateReviewer Update
07 Feb 2023, 15:46Because of your consultant's stupidity, my account was placed in arrears and now this is affecting my credit score.
Like I said before, if this does not get sorted out I will take my business elsewhere
Like I said before, if this does not get sorted out I will take my business elsewhere
TC
Tess C's update07 Feb 2023, 15:46
Reviewer Update
Because of your consultant's stupidity, my account was placed in arrears and now this is affecting my credit score.
Like I said before, if this does not get sorted out I will take my business elsewhere
Like I said before, if this does not get sorted out I will take my business elsewhere
TC
Tess C's updateReviewer Update
23 Feb 2023, 12:23So I am still waiting for feedback from Capitec regarding my complaint.
I spoke to Emmanuel who gave me a reference number: *** and still no feedback.
The service at Capitec is really pathetic.
I spoke to Emmanuel who gave me a reference number: *** and still no feedback.
The service at Capitec is really pathetic.
TC
Tess C's update23 Feb 2023, 12:23
Reviewer Update
So I am still waiting for feedback from Capitec regarding my complaint.
I spoke to Emmanuel who gave me a reference number: *** and still no feedback.
The service at Capitec is really pathetic.
I spoke to Emmanuel who gave me a reference number: *** and still no feedback.
The service at Capitec is really pathetic.
TC
Tess C's updateReviewer Update
03 Mar 2023, 13:04Good day,
I am still receiving calls from your collections department regarding my account.
I have also found the letter which was emailed to me by your agent, stating that my payment date will be the 31st of December.
Please call me urgently and I will forward you this letter in order to speed up your investigation
I am still receiving calls from your collections department regarding my account.
I have also found the letter which was emailed to me by your agent, stating that my payment date will be the 31st of December.
Please call me urgently and I will forward you this letter in order to speed up your investigation
TC
Tess C's update03 Mar 2023, 13:04
Reviewer Update
Good day,
I am still receiving calls from your collections department regarding my account.
I have also found the letter which was emailed to me by your agent, stating that my payment date will be the 31st of December.
Please call me urgently and I will forward you this letter in order to speed up your investigation
I am still receiving calls from your collections department regarding my account.
I have also found the letter which was emailed to me by your agent, stating that my payment date will be the 31st of December.
Please call me urgently and I will forward you this letter in order to speed up your investigation
TC
Tess C's updateReviewer Update
03 Mar 2023, 13:11Emmanuel and Robin, I am still awaiting your feedback on reference number: ***
TC
Tess C's update03 Mar 2023, 13:11
Reviewer Update
Emmanuel and Robin, I am still awaiting your feedback on reference number: ***
TC
Tess C's updateReviewer Update
07 Mar 2023, 15:21So I still never received any feedback from Emmanuel or Robin with regard to my complaint.
Instead, they email e to advise that my issue has been resolved.
Such pathetic service from this bank. I will be taking my business elsewhere
Instead, they email e to advise that my issue has been resolved.
Such pathetic service from this bank. I will be taking my business elsewhere
TC
Tess C's update07 Mar 2023, 15:21
Reviewer Update
So I still never received any feedback from Emmanuel or Robin with regard to my complaint.
Instead, they email e to advise that my issue has been resolved.
Such pathetic service from this bank. I will be taking my business elsewhere
Instead, they email e to advise that my issue has been resolved.
Such pathetic service from this bank. I will be taking my business elsewhere
TC
Tess C's updateReviewer Update
13 Mar 2023, 09:58I am so disgusted with the service received from Capitec.
Up until today, I have not received feedback regarding my complaint. They closed my complaint like they have provided me with an outcome.
Wow, is this the type of service we provide to our customers lately?
Emmanuel and Robin still have nothing from you guys. Robin ensured me that he will be handling my complaint and providing me with feedback. Nothing has happened.
Up until today, I have not received feedback regarding my complaint. They closed my complaint like they have provided me with an outcome.
Wow, is this the type of service we provide to our customers lately?
Emmanuel and Robin still have nothing from you guys. Robin ensured me that he will be handling my complaint and providing me with feedback. Nothing has happened.
TC
Tess C's update13 Mar 2023, 09:58
Reviewer Update
I am so disgusted with the service received from Capitec.
Up until today, I have not received feedback regarding my complaint. They closed my complaint like they have provided me with an outcome.
Wow, is this the type of service we provide to our customers lately?
Emmanuel and Robin still have nothing from you guys. Robin ensured me that he will be handling my complaint and providing me with feedback. Nothing has happened.
Up until today, I have not received feedback regarding my complaint. They closed my complaint like they have provided me with an outcome.
Wow, is this the type of service we provide to our customers lately?
Emmanuel and Robin still have nothing from you guys. Robin ensured me that he will be handling my complaint and providing me with feedback. Nothing has happened.