Unhappy Customer

I did an online purchase for an order at Clicks which I had to later reverse. I called Capitec on the 4th of March to reverse the funds and was told that it takes 7 working days for the funds to reflect in my account. On the 11th,Capitec debited my account for an amount to reverse the funds. Today is 7 working days and the money is still not in my account.

The reversal fee is exorbitant and I still have to deal with delays.

Unacceptable.