Unhappy Customer

i am so angry with capitec.i took out an access facility last year and was told the money repaid will become available again(also stated on the website).well to my surprise last month in Feb R3035.43 was taken from my account and only R500 was made availabe.when i queried this it took a week before any response i was told it was because i took out a loan for a car??? i have no idea why that matters as i took out the loan in OCTOBER last year for the car.i followed up twice after their response and still i have not been contacted.service used to be great-didnt last long did it!!!! this has put me in a serious financial bind