YA
Yogan A

1 reviews | Active since Jul 2020

26 Apr 2023, 11:43

Unhappy Customer

Hi , why is it impossible to get hold of any executives at Capitec bank as they are always busy. The branch manager told me that there policies are casted in stone and cannot be changed even if I feel I feel I am being treated unfairly. Who's more important the CEO/CFO/COO or the customer?

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Replies (2)
Capitec Bank
Capitec Bank's reply26 Apr 2023, 11:44
Official
Good day Yogan 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
YA
Yogan A's update26 Apr 2023, 11:51
Reviewer Update
Hi , please can someone in a senior position phone me. That is my only request and I ask you to please respect that.

Regards
Yogan